Computer Help Desk
What Services Are Available?
Help Desk services are personalized help with computer software and hardware issues, usually by telephone.
- Phone support and email support are available either locally or at distance.
- Onsite service or in-shop service is available but only in Greater Victoria by appointment.
Whether it is resolving a problem configuring a document or troubleshooting unusual behaviour, I can usually help.
See “Preparing for a Service Call” before calling.
Supported Operating Systems
Most of my clients are running Microsoft Windows but I can provide help with Mac, Linux and OS/2 computers.
I can also help with smart phones and tablets. I'm more familiar with iOS but can work with Android or others onsite or if you bring them to me.
Note: Older or obsolete systems and devices tend to take longer to service because they're slower. Support options may be limited.
Business Hours & Rates
See Business Hours & Rates for details about regular hours, billing practices and payment options.
Contact Russ to discuss your requirements.
Phone support is preferable in many circumstances because you can immediately answer questions to narrow the possible solutions as well as try various tasks in real time.
I can also quickly determine your technical comfort zone and configure my responses accordingly.
Using proper terms to describe specific tasks and locations on your computer will make the session go much quicker.
Remember, I can't see your computer so I need you to describe what you're seeing accurately to provide you with the quickest and best solution.
Is Your Computer Ready?
You'll need to be ready to make changes to your computer following the instructions I provide over the phone.
- Your computer should be on having been freshly restarted*.
- Programs unrelated to the problem should be closed.
*If you're unable to start the computer I'm unlikely to be able to help you over the phone. Call to arrange for either in-shop service or an onsite visit.
Email support is preferable where you are at distance or if my work schedule is inconvenient.
Turnaround is usually within one business day, but that can vary depending upon how busy my schedule is.
Preparation Takes Time
It takes time to research a problem and prepare an answer based upon the information you've provided to me in your email.
The more detailed your information, the more likely I can provide a reasonable answer quickly.
If I'm unfamiliar with you and your technical knowledge or your computer and software, I may spend more time providing basic instructions (I cannot assume your knowledge or experience levels).
I may also provide more than one solution if I'm unsure which one will provide the results you're seeking.